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How to Assess Customer Service Agents’ Writing Skills Before You Hire Them – SOCAP Symposium
April 14, 2015 @ 1:45 pm - 3:00 pm
Register now for the SOCAP Symposium and join me and Becky Levy, Associate Director of Member Services and Development Operations at WGBH Public Broadcasting, for our workshop, “How to Assess Customer Service Agents’ Writing Skills Before You Hire Them.”
In our session, you’ll discover how to assess applicants´ writing skills before you hire them, or when promoting in-house agents to written customer service channels. The session will address how to review resumes and cover letters as well as how to interview and test applicants for essential writing skills. You’ll learn how to distinguish between problems with mechanics of writing and problems with organization and tone, how to evaluate both kinds of writing skills, and how to improve their skills when necessary.