« All Events This event has passed. How to Edit and Proofread Your Own Writing – Consumer Product Safety Commission May 16, 2016 @ 9:00 am - 12:00 pm « How to Measure the Quality of Social Media Customer Service – Contact Center Expo & Conference Managing the Writing of Others – Consumer Product Safety Commission » Facebook Twitter LinkedIn Half-day, onsite writing workshop Add to calendar Google Calendar iCalendar Outlook 365 Outlook Live Details Date: May 16, 2016 Time: 9:00 am - 12:00 pm Venue Consumer Product Safety Commission Bethesda, MD United States
10:15 am - 11:15 am Confusing Your Customers? Plain Language Will Reduce Expensive Inbound Calls, Emails & Chats – Contact Center Expo