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How to Write High-Quality Chat to Customers – Contact Center Expo & Conference
May 7, 2014 @ 2:30 pm - 3:45 pm
Live chat with customers requires a whole new set of writing skills. Even agents who are great at e-mail may struggle to write professional, real-time chats. Learn how to identify essential chat writing skills, so you’ll know whether your agents are up to the challenge. Discover how to measure the quality of chat, how to develop chat templates that don’t seem “canned”, and how to help agents deal with the unique challenges of this channel. You’ll leave with tangible tactics to help improve your success with chat!