« All Events This event has passed. Introduction to the EIA Writing Style Guide – Energy Information Administration September 20, 2016 @ 1:30 pm - 3:00 pm « Writing Customer-Focused Chat at Marriott CollegeBoard Plain Language Series: Webinar 2 – How to Write Concise Documents and Emails » Facebook Twitter LinkedIn Customized onsite workshop. Add to calendar Google Calendar iCalendar Outlook 365 Outlook Live Details Date: September 20, 2016 Time: 1:30 pm - 3:00 pm Venue Energy Information Administration Washington, DC United States
10:15 am - 11:15 am Confusing Your Customers? Plain Language Will Reduce Expensive Inbound Calls, Emails & Chats – Contact Center Expo