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Masterclass Session 4: Responding to highly emotional customers – Cathay Pacific

December 14 @ 8:00 pm - 9:00 pm

 

 

Customized, four-part virtual Masterclass:

  • Session 1 on Nov 17: Reading analytically to understand the specifics and the intent of the complaint
  • Session 2 on Nov 24: Writing concise responses to complex complaints
  • Session 3 on Dec 8: Strategies for answering difficult questions
  • Session 4 on Dec 15: Responding to highly emotional customers

Details

Date:
December 14
Time:
8:00 pm - 9:00 pm

Venue

Online
United States