Register for the HDI 2016 Annual Conference and attend my session: Rewrite Your Templates and Improve Email Quality

You know your agents need good templates to write good emails to customers, but your template library desperately needs an overhaul. How can you update the library without shutting down the support center? In this session, you’ll learn how to audit your template library, how to make editorial changes to improve template quality, how to plan to keep the template library current, and how to involve agents and quality managers in the template revisions.