« All Events This event has passed. Strategies for Monitoring Email and Chat Quality – Cars.com June 20, 2014 @ 9:30 am - 4:30 pm « Writing Customer-Focused Email – Graco, Inc. How to Write Ready-For-Review Draft Documents » Facebook Twitter LinkedIn Day-long onsite customized workshop for contact center management and quality monitoring staff. Add to calendar Google Calendar iCalendar Outlook 365 Outlook Live Details Date: June 20, 2014 Time: 9:30 am - 4:30 pm Venue Unnamed Venue Chicago, IL United States
10:15 am - 11:15 am Confusing Your Customers? Plain Language Will Reduce Expensive Inbound Calls, Emails & Chats – Contact Center Expo