« All Events This event has passed. Style Guide Workshop – Energy Information Administration May 13, 2015 @ 9:30 am - 3:00 pm « How to Assess Customer Service Agents´ Writing Skills Before (or After) You Hire Them – Contact Center Expo & Conf Feed the Content Monster: How to Write for Multiple Audiences in Multiple Channels – NAGC Communications School » Facebook Twitter LinkedIn Hands-on workshop to launch updated Editorial Style Guide. Add to calendar Google Calendar iCalendar Outlook 365 Outlook Live Details Date: May 13, 2015 Time: 9:30 am - 3:00 pm Venue Energy Information Administration Washington, DC United States
10:15 am - 11:15 am Confusing Your Customers? Plain Language Will Reduce Expensive Inbound Calls, Emails & Chats – Contact Center Expo