« All Events This event has passed. Writing Customer-Focused E-Mail and Chat: WGBH Boston March 27, 2014 @ 11:30 am - 5:00 pm « Workplace E-Writing That Gets Results: WGBH Boston Reader-Focused Writing at the Bureau of Labor Statistics » Facebook Twitter LinkedIn Customized, onsite workshop for up customer care staff. Add to calendar Google Calendar iCalendar Outlook 365 Outlook Live Details Date: March 27, 2014 Time: 11:30 am - 5:00 pm Venue Unnamed Venue bos,
10:15 am - 11:15 am Confusing Your Customers? Plain Language Will Reduce Expensive Inbound Calls, Emails & Chats – Contact Center Expo