« All Events This event has passed. Writing Customer-Focused Email and Chat at CertainTeed October 23, 2014 « Writing Customer-Focused Email and Chat at CertainTeed Better Service and Happier Agents: Simple Steps for Revising Your Template Library – Contact Center Demo & Conference » Facebook Twitter LinkedIn Customized onsite day-long course. + Google Calendar+ iCal Export Details Date: October 23, 2014 Venue CertainTeed Valley Forge, PA United States