Register now for my free webinar on November 13: “Writing Great Emails to Customers – How Social Media Has Changed the Rules”

While contact centers are spending lots of energy servicing newer channels, many customers still prefer email. However, social media character limits and the new language of chat are changing our expectations for all types of written communication, even “older” channels like email.

Join me for a live, 45-minute webinar in which I’ll demystify the process of writing great email in the age of social service. I’ll discuss how customer expectations for this channel have changed and revisit best practices for writing high quality, brief, responsive email to customers. Learn how to get the best from email, avoid the channel’s natural pitfalls, and improve your email service. And if you can’t make the live session, don’t worry—Zendesk has got you covered. They’ll send the recording out to everyone who registers a few days after the webinar.