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Not Dead Yet: How to Write Great Email to Customers in the Age of Social Service – HDI Annual Conference
HDI Annual Conference 2017 Washington, DC, DC, United StatesWhile support centers are spending lots of energy launching, training for, and monitoring service in chat and social media, many customers still prefer email. According to Dimension Data, email is the second most popular support channel for Baby Boomers and Gen X-ers and the most popular channel for Gen Y-ers. Whether email as a support […]
Not Dead Yet: How to Write Great Email to Customers in the Age of Social Service – HDI Annual Conference
HDI Annual Conference 2017 Washington, DC, DC, United StatesWhile support centers are spending lots of energy launching, training for, and monitoring service in chat and social media, many customers still prefer email. According to Dimension Data, email is the second most popular support channel for Baby Boomers and Gen X-ers and the most popular channel for Gen Y-ers. Whether email as a support […]
