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Bad Bots: Death by Automation – Panel at CC Expo 2017

CC Expo 2017 Orlando, FL, United States

Co-presenting with Pete McGarahan, Jeff Toister,  and Jeremy Watkin Most of us have heard about them, some of us have experienced them, yet none of us know the entirety of what Bots means for the future of customer service. Will automation "kill" the customer experience, the need for customer service agents, or both? Is there […]

Bad Bots: Death by Automation – Panel at CC Expo 2017

CC Expo 2017 Orlando, FL, United States

Co-presenting with Pete McGarahan, Jeff Toister,  and Jeremy Watkin Most of us have heard about them, some of us have experienced them, yet none of us know the entirety of what Bots means for the future of customer service. Will automation "kill" the customer experience, the need for customer service agents, or both? Is there […]