Register now! On March 27, you're invited to join the DC Chapter of SOCAP to celebrate the second edition of customer service expert John Goodman's landmark book, Strategic Customer Service. Join us to network with your peers, eat a delicious lunch, and listen to a fascinating talk by John and co-author Scott Broetzmann. They'll discuss the 2019 edition of their book, which offers a data-packed roadmap on how companies can actively reach out to customers, prevent problems, and resolve issues…