Register now. Use discount code LESLIE and save 10% off any Symposium session.     Learn how to measure quality and coach effectively to improve your written service. Now that your contact center is doing its best to deliver multichannel customer service, you and your team leads must focus on measuring service quality. You've been […]

Register now. Use discount code LESLIE and save 10% off any Symposium session.     Learn how to measure quality and coach effectively to improve your written service. Now that your contact center is doing its best to deliver multichannel customer service, you and your team leads must focus on measuring service quality. You've been […]