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Arizona Grand Resort & Spa

AZ United States

November 2015

Scoring the Quality of Email, Chat, and Social Media Customer Service – Contact Center Symposium

November 19, 2015

Register now. Use discount code LESLIE and save 10% off any Symposium session.     Learn how to measure quality and coach effectively to improve your written service. Now that your contact center is doing its best to deliver multichannel customer service, you and your team leads must focus on measuring service quality. You've been scoring phone and email quality for years, but now you need to expand your QA efforts to include chat and social media. It’s pretty easy…

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