Loading Events

← Back to Events

Arizona Grand Resort & Spa

AZ United States

November 2015

Scoring the Quality of Email, Chat, and Social Media Customer Service – Contact Center Symposium

November 19, 2015

Register now. Use discount code LESLIE and save 10% off any Symposium session.     Learn how to measure quality and coach effectively to improve your written service. Now that your contact center is doing its best to deliver multichannel customer service, you and your team leads must focus on measuring service quality. You've been scoring phone and email quality for years, but now you need to expand your QA efforts to include chat and social media. It’s pretty easy…

Find out more »
+ Export Events

Subscribe to our newsletter

  • Recent Posts

  • February 9, 2021

    “I’m tired of stupid comments”: How not to respond to social media followers

    Use these eight tips for responding to your haters on social media. While these dignified responses may not shut down negative, provocative people, they'll demonstrate to other followers that you can provide a calm, polite response even to a troll.

    Read more on the blog »