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Call Center Demo & Conference

Chicago, United States

November 2014

Better Service and Happier Agents: Simple Steps for Revising Your Template Library – Contact Center Demo & Conference

November 3, 2014 @ 1:30 pm - 5:00 pm
Call Center Demo & Conference Chicago, United States

The quality of your email to customers depends upon the quality of your templates or canned responses, but if you’re like most centers, your library is seriously in need of an overhaul! You may have too many templates, or ones that are too long, too formal, or just plain out of date. To avoid using the old templates, agents often begin writing their own canned answers – a contact center manager’s nightmare! How do you clean out the library and…

Find out more »

Better Service and Happier Agents: Simple Steps for Revising Your Template Library – Contact Center Demo & Conference

November 3, 2014 @ 1:30 pm - 5:00 pm
Call Center Demo & Conference Chicago, United States

The quality of your email to customers depends upon the quality of your templates or canned responses, but if you’re like most centers, your library is seriously in need of an overhaul! You may have too many templates, or ones that are too long, too formal, or just plain out of date. To avoid using the old templates, agents often begin writing their own canned answers – a contact center manager’s nightmare! How do you clean out the library and…

Find out more »
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