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CC Demo 2017

Las Vegas, NV United States

September 2017

Coach Your Customer Service Agents to Be Better Writers – Workshop at CC Demo conference

September 25, 2017 @ 1:30 pm - 5:00 pm
CC Demo 2017 Las Vegas, NV United States

Your contact center needs agents who can write excellent email, chat, social media, and text to customers. However, many of your agents began their work life talking to customers on the phone, and some of them don't have the strongest writing skills. In this workshop, you'll learn how to give agents written and verbal feedback that will help them improve their writing skills. In addition, you'll receive guidance on how to change your chat, email, and social QA forms so…

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Coach Your Customer Service Agents to Be Better Writers – Workshop at CC Demo conference

September 25, 2017 @ 1:30 pm - 5:00 pm
CC Demo 2017 Las Vegas, NV United States

Your contact center needs agents who can write excellent email, chat, social media, and text to customers. However, many of your agents began their work life talking to customers on the phone, and some of them don't have the strongest writing skills. In this workshop, you'll learn how to give agents written and verbal feedback that will help them improve their writing skills. In addition, you'll receive guidance on how to change your chat, email, and social QA forms so…

Find out more »

Join the #FreeToHelp Movement & Empower Your Frontline Agents – Workshop at CC Demo conference

September 26, 2017 @ 4:15 pm - 5:15 pm
CC Demo 2017 Las Vegas, NV United States

The #FreeToHelp movement engages frontline employees to "think and act like the owner," to make the same type of customer-centric choices business owners make. In this session, you'll discover how the most progressive and successful customer service organizations are using #FreeToHelp, and how you can adopt these practices to revolutionize your contact center's quality and boost agent engagement to record heights. REGISTER HERE: http://www.icmi.com/Contact-Center-Demo-Conference

Find out more »

Join the #FreeToHelp Movement & Empower Your Frontline Agents – Workshop at CC Demo conference

September 26, 2017 @ 4:15 pm - 5:15 pm
CC Demo 2017 Las Vegas, NV United States

The #FreeToHelp movement engages frontline employees to "think and act like the owner," to make the same type of customer-centric choices business owners make. In this session, you'll discover how the most progressive and successful customer service organizations are using #FreeToHelp, and how you can adopt these practices to revolutionize your contact center's quality and boost agent engagement to record heights. REGISTER HERE: http://www.icmi.com/Contact-Center-Demo-Conference

Find out more »
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