Join the SOCAP DC Metro Chapter and four prominent customer experience leaders for an open and honest discussion of how to have difficult conversations with customers… without destroying the relationship or hurting your company’s bottom line. Our four panelists will engage in some truth-telling! You will learn from: John Goodman, Vice Chairman of Customer Care Measurement and Consulting Sally Hurley, CEO of VIPdesk Connect David Johnston, Social Media Strategist at Transportation Security Administration (TSA) Carlos Suarez, Consumer Engagement Services Manager…