Loading Events

← Back to Events

Clarabridge

+ Google Map
Clarabridge 11400 Commerce Park Drive, Suite 500
Reston, VA 22101 United States

June 2018

How To Have Difficult Conversations With Customers – SOCAP’s DC Metro Chapter

June 27, 2018 @ 12:00 pm - 2:00 pm
Clarabridge, Clarabridge 11400 Commerce Park Drive, Suite 500
Reston, VA 22101 United States
+ Google Map
$40

Join the SOCAP DC Metro Chapter and four prominent customer experience leaders for an open and honest discussion of how to have difficult conversations with customers… without destroying the relationship or hurting your company’s bottom line. Our four panelists will engage in some truth-telling! You will learn from: John Goodman, Vice Chairman of Customer Care Measurement and Consulting Sally Hurley, CEO of VIPdesk Connect David Johnston, Social Media Strategist at Transportation Security Administration (TSA) Carlos Suarez, Consumer Engagement Services Manager…

Find out more »
+ Export Events

Subscribe to our newsletter

  • Recent Posts

  • March 15, 2021


    12 Not-Boring Ways to Start a Customer Service Email

    The first sentence of an email to a customer gets more attention than all the other sentences combined. Here are 12 different ways to write a first-impression sentence that gets the email conversation off to a great start.

    Read more on the blog »