Register now for my October 19 preconference workshop at ICMI's Contact Center Demo & Conference in Las Vegas. While you want customers to receive excellent written service in the channel they prefer, you’ve got to give them a consistent experience whether it’s a letter, email, chat, text, social media, or self-service. This hands-on workshop will […]

Register now for my October 19 preconference workshop at ICMI's Contact Center Demo & Conference in Las Vegas. While you want customers to receive excellent written service in the channel they prefer, you’ve got to give them a consistent experience whether it’s a letter, email, chat, text, social media, or self-service. This hands-on workshop will […]