Loading Events

← Back to Events

Contact Center Demo & Conference 2015

Rio Las Vegas Hotel
Las Vegas, 89103 United States
https://www.caesars.com/rio-las-vegas

October 2015

Essential Principles for Writing to Customers in a Multichannel World – Contact Center Demo & Conference

October 19, 2015 @ 1:30 am - 5:00 pm
Contact Center Demo & Conference 2015, Rio Las Vegas Hotel
Las Vegas, 89103 United States
+ Google Map

Register now for my October 19 preconference workshop at ICMI's Contact Center Demo & Conference in Las Vegas. While you want customers to receive excellent written service in the channel they prefer, you’ve got to give them a consistent experience whether it’s a letter, email, chat, text, social media, or self-service. This hands-on workshop will describe 10 principles for writing to customers in any channel. Learn how to ensure consistency of tone, the appropriate level of formality for each channel,…

Find out more »

Essential Principles for Writing to Customers in a Multichannel World – Contact Center Demo & Conference

October 19, 2015 @ 1:30 am - 5:00 pm
Contact Center Demo & Conference 2015, Rio Las Vegas Hotel
Las Vegas, 89103 United States
+ Google Map

Register now for my October 19 preconference workshop at ICMI's Contact Center Demo & Conference in Las Vegas. While you want customers to receive excellent written service in the channel they prefer, you’ve got to give them a consistent experience whether it’s a letter, email, chat, text, social media, or self-service. This hands-on workshop will describe 10 principles for writing to customers in any channel. Learn how to ensure consistency of tone, the appropriate level of formality for each channel,…

Find out more »
+ Export Events