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Contact Center Demo & Conference

Chicago, IL United States

November 2014

Not Dead Yet: How to Write Great Email to Customers in the Age of Social Service – Contact Center Demo & Conference

November 4, 2014 @ 2:15 pm - 3:30 pm
Contact Center Demo & Conference Chicago, IL United States

While contact centers are spending lots of energy servicing newer channels, many customers still prefer email. However, social media and chat have changed what customers expect from email. In the age of social media, companies must to renew efforts to write high quality, brief, responsive email to customers who want to reach them that way. In this session, you’ll revisit best practices for writing email to customers and how customer expectations for this channel have changed. Learn how to get…

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