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Diplomat Resort

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3555 South Ocean Drive
Hollywood, FL 33019 United States

May 2019

Five Things You Should Stop Writing to Customers Right Now: CC Expo

May 15, 2019 @ 4:00 pm - 5:00 pm
Diplomat Resort, 3555 South Ocean Drive
Hollywood, FL 33019 United States
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Register now for ICMI's Contact Center Expo and attend my session on Weds, May 15: Five Things You Should Stop Writing to Customers Right Now You may be writing to customers in newer channels like social, chat or SMS, and with newer tools like chatbots. But if you're using old, played-out words and phrases when you communicate with customers, your responses can backfire, causing write-backs, loss of business, or social shaming. This hands-on session will identify five insincere, generic, or tired-sounding…

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Five Things You Should Stop Writing to Customers Right Now: CC Expo

May 15, 2019 @ 4:00 pm - 5:00 pm
Diplomat Resort, 3555 South Ocean Drive
Hollywood, FL 33019 United States
+ Google Map

Register now for ICMI's Contact Center Expo and attend my session on Weds, May 15: Five Things You Should Stop Writing to Customers Right Now You may be writing to customers in newer channels like social, chat or SMS, and with newer tools like chatbots. But if you're using old, played-out words and phrases when you communicate with customers, your responses can backfire, causing write-backs, loss of business, or social shaming. This hands-on session will identify five insincere, generic, or tired-sounding…

Find out more »
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