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HDI Annual Conference

March 2015

How to Have High-Quality Chats with Customers – HDI Annual Conference

March 26, 2015 @ 2:45 pm - 3:45 pm
HDI Annual Conference Las Vegas, NV United States

Session at HDI Annual Conference

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April 2018

Robot Army or Automated Helper: Is Your Support Organization Ready to Use Bots to Communicate with Customers? – HDI Annual Conference

April 13, 2018 @ 9:00 am - 10:00 am
HDI Annual Conference Las Vegas, NV United States

Everyone's talking about using chatbots to make customer support quicker, cheaper, and easier. But is your organization ready to embrace the bot? In this session, you'll assess how successful your organization is at the types of automated communication it's already using, whether customer-facing (e.g., IVR, web forms, or hold statements in live chat) or agent-facing (e.g., hot keys that retrieve knowledge base articles or email templates)—and from there we'll determine if/how you can harness the power of the bot. Join…

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April 2019

How to Write Like a Human in the Age of Speed – HDI Annual Conference

April 10, 2019 @ 10:15 am - 11:15 am
HDI Annual Conference Las Vegas, NV United States

Register for the HDI Annual Conference and get a $200 discount when you use my speaker code JOINME. On April 10, Jeff Toister and I will be co-presenting the session, "How to Write Like a Human in the Age of Speed"

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Live Chat: The Channel is Mature but Chat Quality Still Isn’t Good Enough – HDI Annual Conference

April 11, 2019 @ 10:15 am - 11:15 am
HDI Annual Conference Las Vegas, NV United States

Register for the HDI Annual Conference and get a $200 discount when you use my speaker code JOINME. On April 11, I'll be presenting the session, "Live Chat: The Channel is Mature but Chat Quality Still Isn't Good Enough"    

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Writing Is a “Hard Skill” All Support Professionals Need – HDI Annual Conference

April 11, 2019 @ 4:00 pm - 5:00 pm
HDI Annual Conference Las Vegas, NV United States

Register for the HDI Annual Conference and get a $200 discount when you use my speaker code JOINME. On April 11, I'll be presenting the session, "Writing Is a 'Hard Skill' All Support Professionals Need"  

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