Everyone's talking about using chatbots to make customer support quicker, cheaper, and easier. But is your organization ready to embrace the bot? In this session, you'll assess how successful your organization is at the types of automated communication it's already using, whether customer-facing (e.g., IVR, web forms, or hold statements in live chat) or agent-facing (e.g., hot keys that retrieve knowledge base articles or email templates)—and from there we'll determine if/how you can harness the power of the bot. Join…

Register for the HDI Annual Conference and get a $200 discount when you use my speaker code JOINME. On April 10, Jeff Toister and I will be co-presenting the session, "How to Write Like a Human in the Age of Speed"

Register for the HDI Annual Conference and get a $200 discount when you use my speaker code JOINME. On April 11, I'll be presenting the session, "Live Chat: The Channel is Mature but Chat Quality Still Isn't Good Enough"