As customer service professionals, we do our best to answer customers’ questions and solve their problems. But sometimes we simply can’t help or we have caused or contributed to their issues. That’s when a sincere apology is required. Too often, however, we rely on insincere, tired, trite phrases like “We regret any inconvenience this may have caused.” These “Sorry, Not Sorry” apologies do more harm than good, especially when we can’t fix the situation and the only thing we have…