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Hyatt Regency Baltimore 300 Light Street Baltimore, MD 21202

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300 Light Street
Baltimore, MD 21202 United States

April 2018

No More “Nonpologies” – Learn to Apologize to Customers Like You Mean It: SOCAP Professional Development Forum

April 24, 2018 @ 10:45 am - 12:00 pm
Hyatt Regency Baltimore 300 Light Street Baltimore, MD 21202, 300 Light Street
Baltimore, MD 21202 United States

As customer service professionals, we do our best to answer customers’ questions and solve their problems. But sometimes we simply can’t help or we have caused or contributed to their issues. That’s when a sincere apology is required. Too often, however, we rely on insincere, tired, trite phrases like “We regret any inconvenience this may have caused.” These “Sorry, Not Sorry” apologies do more harm than good, especially when we can’t fix the situation and the only thing we have…

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