
September 2018
Is Your Organization Ready to Use Bots to Communicate with Customers? DC Metro chapter of SOCAP
Everyone's talking about using bots to make customer care quicker, cheaper, and easier. But is your organization ready to use bots well? Can you create a good bot that will support a positive customer experience, or will your bot be novel but annoying, or worse? Join customer service writing expert Leslie O’Flahavan for a workshop that will help you decide whether you’re ready to launch a bot. Leslie will: Review how some customer care organizations…
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