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Nestle’ USA

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1812 N. Moore St.
Arlington, VA 22209 United States

September 2018

Is Your Organization Ready to Use Bots to Communicate with Customers? DC Metro chapter of SOCAP

September 28, 2018 @ 12:00 pm - 2:00 pm
Nestle’ USA, 1812 N. Moore St.
Arlington, VA 22209 United States
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          Everyone's talking about using bots to make customer care quicker, cheaper, and easier. But is your organization ready to use bots well? Can you create a good bot that will support a positive customer experience, or will your bot be novel but annoying, or worse? Join customer service writing expert Leslie O’Flahavan for a workshop that will help you decide whether you’re ready to launch a bot. Leslie will: Review how some customer care organizations…

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