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June 2012

Write Great Web Content: Plain Language in Action

June 5, 2012 @ 2:00 pm - 3:30 pm

Online course for DigitalGov University - Session 1 If you’re a web content writer, manager, or editor, this course will provide you with what you’ve often said you need: practical guidance on writing plain language web content, examples of effective content, and the opportunity to practice your writing skills. This hands-on online course introduces you to the principles of plain language web writing and the federal plain language community. You’ll learn how to write content that search engines can find…

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Write Great Web Content: Plain Language in Action

June 12, 2012 @ 2:00 pm - 3:30 pm

Online course for DigitalGov University - Session 2 If you’re a web content writer, manager, or editor, this course will provide you with what you’ve often said you need: practical guidance on writing plain language web content, examples of effective content, and the opportunity to practice your writing skills. This hands-on online course introduces you to the principles of plain language web writing and the federal plain language community. You’ll learn how to write content that search engines can find…

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Write Great Web Content: Plain Language in Action

June 19, 2012 @ 2:00 pm - 3:30 pm

Online course for DigitalGov University - Session 3 If you’re a web content writer, manager, or editor, this course will provide you with what you’ve often said you need: practical guidance on writing plain language web content, examples of effective content, and the opportunity to practice your writing skills. This hands-on online course introduces you to the principles of plain language web writing and the federal plain language community. You’ll learn how to write content that search engines can find…

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Write Great Web Content: Plain Language in Action

June 26, 2012 @ 2:00 pm - 3:30 pm

Online course for DigitalGov University - Session 4 If you’re a web content writer, manager, or editor, this course will provide you with what you’ve often said you need: practical guidance on writing plain language web content, examples of effective content, and the opportunity to practice your writing skills. This hands-on online course introduces you to the principles of plain language web writing and the federal plain language community. You’ll learn how to write content that search engines can find…

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March 2016

CollegeBoard Plain Language Series: Webinar 1 – What is Plain Language?

March 15, 2016 @ 2:00 pm - 3:00 pm

Customized 60-minute webinar for CollegeBoard staff. First webinar in a series of four.

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CollegeBoard Plain Language Series: Webinar 1 – What is Plain Language?

March 15, 2016 @ 2:00 pm - 3:00 pm

Customized 60-minute webinar for CollegeBoard staff. First webinar in a series of four.

Find out more »

June 2019

How to Develop an Agency Brand Voice That Connects With Customers Online

June 12, 2019 @ 2:00 pm - 3:00 pm

Plain Language Action and Information Network (PLAIN) - Online workshop

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How to Develop an Agency Brand Voice That Connects With Customers Online

June 12, 2019 @ 2:00 pm - 3:00 pm

Plain Language Action and Information Network (PLAIN) - Online workshop

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August 2021

WEBINAR: UX Now – Best Practices for Knowledge Base Writing

August 30 @ 9:45 pm
Free

Poorly written support articles take longer to read, frustrate your agents and customers, and increase operational costs. Join me and knowledge management expert Nicola McDonald of Customer Driven Solutions to learn how to build an effective knowledge management ecosystem that will enable you to fine tune your support information, improve service quality, and lower support costs.       You'll learn: How to manage knowledge so all users benefit The real dollar cost of bad KM articles 5 common mistakes…

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