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November 2018

It’s Complicated: Fostering an Effective Relationship between Customer Service & Marketing – CC Demo Conference

November 13, 2018 @ 3:15 pm - 4:15 pm
Red Rock Resort, Las Vegas NV United States

Use my SPKR code to get $200 off your registration. Like any modern relationship, the one between marketing and customer service is complicated. Marketing needs to know a lot more than they do about what it's like to work in their company's contact center. Until they understand what frontline customer service agents do all day, and how they do it, marketing managers will continue to make the same dangerous mistakes. They'll keep launching marketing campaigns without giving the customer service…

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