November 2013
Writing Refresher for Professionals
Customized onsite day-long course for Customer Care staff at a global airline.
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E-WRITE PSS
Contract GS-02F-0074S
for Writing, Training, Course Development, Materials
Recent Posts
March 15, 2021
12 Not-Boring Ways to Start a Customer Service Email
The first sentence of an email to a customer gets more attention than all the other sentences combined. Here are 12 different ways to write a first-impression sentence that gets the email conversation off to a great start.
