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Unnamed Venue

Pune, India

November 2013

Writing Refresher for Professionals

November 8, 2013
Unnamed Venue Pune, India

Customized onsite day-long course for Customer Care staff at a global airline.

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  • March 15, 2021


    12 Not-Boring Ways to Start a Customer Service Email

    The first sentence of an email to a customer gets more attention than all the other sentences combined. Here are 12 different ways to write a first-impression sentence that gets the email conversation off to a great start.

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