In this SOCAP Symposium workshop, presenters Leslie O’Flahavan (E-WRITE Principal) and Christina Synodinos (Abercrombie & Fitch Coordinator of Contact Center Operations Training and Communication) will help you identify the traits of great customer service chat and figure out how to monitor chat quality. You’ll review actual chat transcripts to learn what works and what doesn’t, you’ll get tips on training frontline agents to chat, and you’ll hear A&F’s chat success story. You will learn: The five bedrock writing skills chat agents…