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Unnamed Venue

Charlotte, NC United States

April 2014

What is Great Customer Service Chat? How Do You Monitor Chat Quality? – SOCAP Symposium 2014

April 28, 2014 @ 10:30 am - 11:45 pm
Unnamed Venue Charlotte, NC United States

In this SOCAP Symposium workshop, presenters Leslie O’Flahavan (E-WRITE Principal) and Christina Synodinos (Abercrombie & Fitch Coordinator of Contact Center Operations Training and Communication) will help you identify the traits of great customer service chat and figure out how to monitor chat quality. You’ll review actual chat transcripts to learn what works and what doesn’t, you’ll get tips on training frontline agents to chat, and you’ll hear A&F’s chat success story. You will learn: The five bedrock writing skills chat agents…

Find out more »

What is Great Customer Service Chat? How Do You Monitor Chat Quality? – SOCAP Symposium 2014

April 28, 2014 @ 10:30 am - 11:45 pm
Unnamed Venue Charlotte, NC United States

In this SOCAP Symposium workshop, presenters Leslie O’Flahavan (E-WRITE Principal) and Christina Synodinos (Abercrombie & Fitch Coordinator of Contact Center Operations Training and Communication) will help you identify the traits of great customer service chat and figure out how to monitor chat quality. You’ll review actual chat transcripts to learn what works and what doesn’t, you’ll get tips on training frontline agents to chat, and you’ll hear A&F’s chat success story. You will learn: The five bedrock writing skills chat agents…

Find out more »
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