Register for the HDI 2016 Annual Conference and attend my session: Rewrite Your Templates and Improve Email Quality You know your agents need good templates to write good emails to customers, but your template library desperately needs an overhaul. How can you update the library without shutting down the support center? In this session, you’ll […]

Register for the HDI 2016 Annual Conference and attend my session: Rewrite Your Templates and Improve Email Quality You know your agents need good templates to write good emails to customers, but your template library desperately needs an overhaul. How can you update the library without shutting down the support center? In this session, you’ll […]