How to Avoid 7 Deadly Customer Service Writing Mistakes That Make Your Contact Center Look Bad
New Orleans, LA, United StatesWorkshop for the SOCAP International 2013 SymposiumIt's the moment we all fear. A poorly written and embarrassing e-mail written by one of our customer service agents is forwarded to the president of our company or shared widely in social media. After a massive amount of apologizing, we prepare to make sure such an embarrassing e-mail […]
How to Avoid 7 Deadly Customer Service Writing Mistakes That Make Your Contact Center Look Bad
New Orleans, LA, United StatesWorkshop for the SOCAP International 2013 SymposiumIt's the moment we all fear. A poorly written and embarrassing e-mail written by one of our customer service agents is forwarded to the president of our company or shared widely in social media. After a massive amount of apologizing, we prepare to make sure such an embarrassing e-mail […]
Give Better Presentations: How Storytelling Helps People Listen to What You Say and Do What You Ask
New Orleans, LA, United StatesWorkshop for the SOCAP International 2013 SymposiumWhether you are making a presentation to your boss, your staff, or your community, you need to connect with your listeners. Maybe you’re requesting a larger budget, justifying a proposal, or summarizing a metrics report. You want people to care about and remember what you’re saying. So how do […]
Give Better Presentations: How Storytelling Helps People Listen to What You Say and Do What You Ask
New Orleans, LA, United StatesWorkshop for the SOCAP International 2013 SymposiumWhether you are making a presentation to your boss, your staff, or your community, you need to connect with your listeners. Maybe you’re requesting a larger budget, justifying a proposal, or summarizing a metrics report. You want people to care about and remember what you’re saying. So how do […]
