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New Orleans, LA United States

April 2013

Give Better Presentations: How Storytelling Helps People Listen to What You Say and Do What You Ask

April 30, 2013 @ 11:15 am - 12:30 pm
New Orleans, LA United States

Workshop for the SOCAP International 2013 SymposiumWhether you are making a presentation to your boss, your staff, or your community, you need to connect with your listeners. Maybe you’re requesting a larger budget, justifying a proposal, or summarizing a metrics report. You want people to care about and remember what you’re saying. So how do you keep people from experiencing “death by PowerPoint”? By incorporating storytelling. This workshop will help you learn to tell a compelling, genuine story in your…

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May 2013

How to Avoid 7 Deadly Customer Service Writing Mistakes That Make Your Contact Center Look Bad

May 1, 2013 @ 9:00 am - 11:00 am
New Orleans, LA United States

Workshop for the SOCAP International 2013 SymposiumIt's the moment we all fear. A poorly written and embarrassing e-mail written by one of our customer service agents is forwarded to the president of our company or shared widely in social media. After a massive amount of apologizing, we prepare to make sure such an embarrassing e-mail will never be sent again. But how? In this session, you'll learn which seven writing mistakes are deadly in customer service e-mail and how to…

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