Register now for my CCExpo workshop. You´ve hired new customer service agents to handle phone calls and e-mails. They're great on the phone, but their writing skills are poor. Customers complain about errors and lack of clarity in the e-mails they receive. Discover how to avoid this problem by assessing applicants´ writing skills before you […]

Register now for my CCExpo workshop. You´ve hired new customer service agents to handle phone calls and e-mails. They're great on the phone, but their writing skills are poor. Customers complain about errors and lack of clarity in the e-mails they receive. Discover how to avoid this problem by assessing applicants´ writing skills before you […]