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Home > Airlines

I’m featured in this USA Today article! “Five things your airline should never say”

April 13, 2018

My 15 minutes of fame! Read the USA Today feature of me by consumer advocate and syndicated travel writer Christopher Elliott. When I proposed that we co-author an article about airlines’ communications with customers, he counter-proposed that he write a profile of me and the work I have done with several major carriers. Read on!


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