Recorded webinar: How to Write Like a Human in an Age of Speed

Jeff Toister and I co-presented the webinar, “How to Write Like a Human in an Age of Speed.” Jeff reported the results of his survey, “How Fast Should a Business Respond to an Email?” I offered 10 tips on how to respond to emails really quickly without sounding like a robot. I think you’ll enjoy this webinar recording. Watch it yourself, or share it with your team of customer service writers.