Video Interview: How to Improve Email Response Time

Watch my video interview with Jeff Toister of Toister Performance Solutions. Jeff conducts an annual survey on email response time, asking “How fast do you expect a response to an email you send to a business?” and “How quickly should you respond to an email from a business? A coworker? A friend?” Jeff and I discuss this year’s survey, which revealed that email response time expectations continue to escalate: 16.5% of respondents want a business to reply within an hour, 13% will wait four hours, and 43.4% want a response within one day.