Watch my video interview with Jeff Toister of Toister Performance Solutions. Jeff conducts an annual survey on email response time, asking “How fast do you expect a response to an email you send to a business?” and “How quickly should you respond to an email from a business? A coworker? A friend?” Jeff and I discuss this year’s survey, which revealed that email response time expectations continue to escalate: 16.5% of respondents want a business to reply within an hour, 13% will wait four hours, and 43.4% want a response within one day.
April 17, 2015