E-WRITE PSS
Contract GS-02F-0074S
for Writing, Training, Course Development, Materials
November 16, 2010
I recently came across an article about 115 forbidden words and expressions compiled by Randy Michaels, CEO of the Tribune Co. The company owns the Chicago radio station WGN, and Michaels forbid radio anchors and reporters from using these words. Among forbidden words and expressions are some that make me cringe as well. 5 a.m. in […]
July 11, 2010
We recently evaluated the correspondence of a major insurance company and its competitors. Using a benchmarking tool we developed, we rated their e-mails and letters to customers on seven Standards. One Standard that we carefully looked at was tone: “Correspondence is written in a personal, professional tone.” While the topic of the correspondence frequently involved […]
June 16, 2010
I’ve spent the last two days attending (and speaking at) the ACCE Call Center Management Conference. I have heard lots of insightful presentations about providing excellent customer service and I’ve met some really intelligent and interesting people. It’s been a great event. And I have heard some buzzwords! Some buzzwords that are new to me […]
January 25, 2010
A colleague of mine—an expert online editor and web content manager—sent me this e-mail last week: Leslie – Can you give me some style guidance or a citation that says “using ‘and/or’ in a sentence is just plain dumb”? I was editing some web pages and ran across this construction at least four times. I […]
January 20, 2010
Reading the newspaper each day, I catch frequent errors in grammar and usage. It’s easy for me to find errors in newspapers—and, in general, in the writing of others. What’s hard is finding errors in my own writing. By the time I get to the proofreading stage, I’ve looked at the document so many times […]
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