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Home » Workplace Writing

Five Email Bad Habits That Make People Dislike You

by Leslie O'Flahavan | Nov 17, 2017 | Featured, Writing Matters Blog

“Don’t judge a book by its cover.” Did your mother say this to you? Mine did, especially during my hypercritical middle school years when I’d decide I didn’t like a kid because their Trapper Keeper was a knockoff. “Don’t judge your colleagues by their email...

How to Write Automated Texts That Sound Human, Not Robotic

by Leslie O'Flahavan | May 5, 2016 | Featured, Plain Language Writing Courses, Social Media Writing Courses, Writing Matters Blog

By Leslie O’Flahavan, E-WRITE and Rich Weborg, OneReach If your customers have opted-in to receive texts from your company, they probably realize that some of your texts are going to be automated. They understand that sometimes texts from your company were sent by an...

How to Write an “I’m leaving my job” Email That Won’t Burn Bridges

by Leslie O'Flahavan | Apr 18, 2016 | Featured, Plain Language Writing Courses, Writing Matters Blog

This piece was originally published as part of the “Tough Talk” article series by Relate, where I’m honored to be a guest author. You’ve had the heart-to-heart with your boss about why it’s time for you to move on. You’ve given HR your two weeks notice. You’ve...

How to Write a Condolence for a Coworker

by Leslie O'Flahavan | Mar 14, 2016 | Featured, Plain Language Writing Courses, Writing Matters Blog

This piece was originally published as part of the “Tough Talk” article series by Relate, where I’m honored to be a guest author. My colleague, Frank, seemed distracted. He was taking days to respond to emails and ignoring voicemails altogether. Then...

E-WRITE’s Eight-Course Writing Curriculum Helped a Government Agency Write Right

by Leslie O'Flahavan | Jan 6, 2016 | Featured, Plain Language Writing Courses, Writing Matters Blog

Over the last six months I’ve been involved in a dream-come-true project. For the U.S. Energy Information Administration (EIA), I developed a full writing curriculum—a set of eight different writing courses—and taught each of the courses at least twice. This project...

Why are resumes so hard to write?

by Leslie O'Flahavan | Jan 7, 2015 | Writing Matters Blog

 I’m honored to re-post this blog by my friend and colleague Kim Bieler, UX team manager at FireEye and blogger at UXResume.com. (And it’s not just because she interviewed me and made me sound smarter than I am!) Why are resumes so hard to write? A...

Instant Messaging at Work? Eight Ways to Avoid Annoying Your Colleagues

by Leslie O'Flahavan | Mar 27, 2014 | Writing Matters Blog

You’ve mastered report and proposal writing. You can write a tidy performance review and a compelling letter of commendation. You write concise emails, provocative blog posts, and pithy tweets. But no, that’s not enough. You’ve just learned that your...

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