Five Email Bad Habits That Make People Dislike You

November 17, 2017

These days, we begin most work relationships via email and we sustain them that way. All day long, we exchange emails with colleagues and clients whom we may rarely see in person or speak to on the phone. These five email bad habits may be putting people off you, even if they haven’t met you. Read on to see whether you have these bad habits and how to get rid of them, quickly.

How to Write Automated Texts That Sound Human, Not Robotic

May 5, 2016

If your customers have opted-in to receive texts from your company, they probably understand that some texts from your company were sent by an automated system. However, your automated texts to customers shouldn’t sound mechanical. Here are 10 tips to help you write automated texts that sound human and build rapport with your customers.

How to Write a Condolence for a Coworker

March 14, 2016

Even if a condolence is difficult for you to write, you should still do it. “I don’t know what to say, so I won’t say anything,” doesn’t cut it. Take a deep breath and follow these writing tips. You’ll maintain your self-respect, and you’ll give comfort to a person who needs it.

E-WRITE’s Eight-Course Writing Curriculum Helped a Government Agency Write Right

January 6, 2016

Over the last six months I’ve been involved in a dream-come-true project. For the U.S. Energy Information Administration, I developed a full writing curriculum—a set of eight different writing courses—and taught each of the courses at least twice. Learn how I developed the courses, how EIA got C-suite support for the project, and why the Write Right curriculum was so popular.