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April 2012

Writing Customer-Focused E-Mail: Abercrombie & Fitch

April 16, 2012
New Albany, OH United States

Day-long on-site customized e-mail writing course for Abercrombie & Fitch customer service agents.

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E-Mail Essentials for Supervisors: Abercrombie & Fitch

April 17, 2012 @ 8:00 am - 5:00 pm

Half-day on-site workshop for contact center managers and quality assurance leads.

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How to Measure the Quality of Customer Service E-Mail: SOCAP Symposium 2012

April 24, 2012
Renaissance Baltimore Harborplace Hotel, 202 E. Pratt Street
Baltimore, MD 21202 United States
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Hands-on two-hour workshops at SOCAP's annual Symposium.

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