April 2012
Writing Customer-Focused E-Mail: Abercrombie & Fitch
Day-long on-site customized e-mail writing course for Abercrombie & Fitch customer service agents.
Find out more »E-Mail Essentials for Supervisors: Abercrombie & Fitch
Half-day on-site workshop for contact center managers and quality assurance leads.
Find out more »How to Measure the Quality of Customer Service E-Mail: SOCAP Symposium 2012
Hands-on two-hour workshops at SOCAP's annual Symposium.
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