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Writing Customer-Focused E-Mail: Abercrombie & Fitch
New Albany, OH, United StatesDay-long on-site customized e-mail writing course for Abercrombie & Fitch customer service agents.
E-Mail Essentials for Supervisors: Abercrombie & Fitch
Half-day on-site workshop for contact center managers and quality assurance leads.
How to Measure the Quality of Customer Service E-Mail: SOCAP Symposium 2012
Renaissance Baltimore Harborplace Hotel 202 E. Pratt Street, Baltimore, MD, United StatesHands-on two-hour workshops at SOCAP's annual Symposium.