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Better Service and Happier Agents: Simple Steps for Revising Your Template Library – Contact Center Demo & Conference
November 3, 2014 @ 1:30 pm - 5:00 pm
The quality of your email to customers depends upon the quality of your templates or canned responses, but if you’re like most centers, your library is seriously in need of an overhaul! You may have too many templates, or ones that are too long, too formal, or just plain out of date. To avoid using the old templates, agents often begin writing their own canned answers – a contact center manager’s nightmare! How do you clean out the library and update the templates without shutting down the contact center? This workshop will give you a 10-step action plan for updating and maintaining a library of high-quality, reusable templates.