« All Events This event has passed. Grammar, Punctuation, and Usage Refresher – Energy Information Administration August 11, 2015 @ 1:00 pm - 4:30 pm « Proofreading Workshop: Hands-on Practice in Catching Your Own Mistakes – U.S. Patent & Trademark Office How to Improve Your Writing Process – Energy Information Administration » Facebook Twitter LinkedIn Customized, on-site half-day workshop Add to calendar Google Calendar iCalendar Outlook 365 Outlook Live Details Date: August 11, 2015 Time: 1:00 pm - 4:30 pm Venue Energy Information Administration Washington, DC United States
10:15 am - 11:15 am Confusing Your Customers? Plain Language Will Reduce Expensive Inbound Calls, Emails & Chats – Contact Center Expo