« All Events This event has passed. WORKSHOP: How to Coach Customer Service Reps & Improve Performance – Cars.com March 12, 2015 @ 9:00 am - 12:00 pm « Workshop: How to Calibrate QA Scores – Cars.com How to Have High-Quality Chats with Customers – HDI Annual Conference » Facebook Twitter LinkedIn Customized, onsite workshop for Quality Assurance managers. Add to calendar Google Calendar iCalendar Outlook 365 Outlook Live Details Date: March 12, 2015 Time: 9:00 am - 12:00 pm Venue Cars.com Chicago, IL United States
10:15 am - 11:15 am Confusing Your Customers? Plain Language Will Reduce Expensive Inbound Calls, Emails & Chats – Contact Center Expo