« All Events This event has passed. How to Measure the Quality of Customer Service E-Mail: SOCAP Symposium 2012 April 24, 2012 « Writing Customer-Focused E-Mail: US Patent & Trademark Office Next-Generation Writing Skills: Delivering Customer Service via Chat, Facebook, and Twitter » Facebook Twitter LinkedIn Hands-on two-hour workshops at SOCAP’s annual Symposium. + Google Calendar+ iCal Export Details Date: April 24, 2012 Event Category: Uncategorized Venue Renaissance Baltimore Harborplace Hotel 202 E. Pratt Street Baltimore, MD 21202 United States + Google Map