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Is Your Organization Ready to Use Bots to Communicate with Customers? DC Metro chapter of SOCAP

September 28, 2018 @ 12:00 pm - 2:00 pm








Everyone’s talking about using bots to make customer care quicker, cheaper, and easier. But is your organization ready to use bots well? Can you create a good bot that will support a positive customer experience, or will your bot be novel but annoying, or worse?

Join customer service writing expert Leslie O’Flahavan for a workshop that will help you decide whether you’re ready to launch a bot. Leslie will:

  • Review how some customer care organizations are using bots now;
  • Discuss how some bots are damaging the personal connection we’ve worked to build with customers;
  • Help you evaluate how good your organization is at any type of automated communication: IVR, web forms, or hold statements, etc.

Event Highlights

  • Review real-world examples of customer service bots
  • Understand bots as a communication tool, not as technology choice
  • Take the “Are We Bot-Ready?” quiz and analyze your results
  • Networking with your DC-area peers
  • Enjoy lunch!


September 28, 2018
12:00 pm - 2:00 pm


Nestle’ USA
1812 N. Moore St.
Arlington, VA 22209 United States
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