Everyone’s talking about using chatbots, or bots, to make customer care quicker, cheaper, and easier. But is your organization ready to use bots well? In this session, you’ll take a 10-point Are We Bot-Ready? quiz to assess whether your organization is ready to use a bot to communicate with customers. You’ll review how successful your organization is at the types of automated communication it’s already using, whether customer-facing, such as the IVR, web forms, or hold statements in live chat, or agent-facing, such as hot keys that retrieve knowledgebase articles or email templates. This Are We Bot-Ready? quiz will help you learn whether you’re ready to use a bot and, if so, how.