« All Events This event has passed. Next Generation Writing Skills: Delivering Customer Service via Chat, Facebook and Twitter October 18, 2011 @ 2:00 pm - 3:15 pm « How to Measure the Quality of Customer Service E-Mail Hands-On Web Writing Workshop » Facebook Twitter LinkedIn SOCAP International 2011 Annual Conference, October 2011 + Google Calendar+ iCal Export Details Date: October 18, 2011 Time: 2:00 pm - 3:15 pm