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Webinar: 10 Things You Should STOP Writing to Customers in 2017 – SOCAP
January 26, 2017 @ 2:00 pm - 3:00 pm
Whether you call it “omnichannel” or “multichannel,” the customer service channels we’ll be adding or expanding in 2017 are written channels: email, chat, social media, and SMS. So, start the new year right by breaking some bad customer service writing habits your team has developed over the years.
Register for this webinar on January 26, 2017.
In this webinar you’ll learn:
- The 10 things you should stop writing to customers in 2017
- Why your templates are killing customer satisfaction
- How writing better email (an old-ish channel) will help you write better social media and SMS
- Why you should stop writing “we regret any inconvenience this may have caused” once and for all