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Webinar: 10 Things You Should STOP Writing to Customers in 2017 – SOCAP
January 26, 2017 @ 2:00 pm - 3:00 pm
Whether you call it “omnichannel” or “multichannel,” the customer service channels we’ll be adding or expanding in 2017 are written channels: email, chat, social media, and SMS. So, start the new year right by breaking some bad customer service writing habits your team has developed over the years.
In this webinar you’ll learn:
- The 10 things you should stop writing to customers in 2017
- Why your templates are killing customer satisfaction
- How writing better email (an old-ish channel) will help you write better social media and SMS
- Why you should stop writing “we regret any inconvenience this may have caused” once and for all