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Why Your Contact Center Should Use a Human + ChatGPT Approach to Writing Customer Responses: SOCAP Symposium
September 12 @ 3:00 pm - 5:00 pm
It’s not “either.” It’s “both.” Your contact center should be using both human CSRs and AI writing tools like ChatGPT to compose emails, KB articles, and social media responses. Let’s be honest. Some CSRs are poor or unwilling writers. And ChatGPT can’t empathize authentically, and sometimes it gives bad info. You need both humans and AI to write well and efficiently to customers.